Member OP
IMO this is more of a vent than a complaint. YMMV, take it with a grain of salt. I've been with Time4VPS for four years and they dropped phone support in 2024. Now it's ticket-only with 4-6 hour response times. I used to call and get things sorted in ten minutes. There's something about voice communication that cuts through the back-and-forth. I know it's expensive for providers. Just miss it, I guess. Anyone else?
Member
Do you mean like regular phone calls? I run a small pottery shop site and I've never called a host in six years. Always used chat. Is phone support better for complicated problems? Worried I'm missing something or doing it wrong.
Anyway I spent 3am last night trying to get HostHatch's API to provision a VM via a bash script idk why I do this. Phone support is dead because every call gets escalated to "senior" who reads the same docs you have. 💀 my last call to a host: 45 minute hold, then "have you tried clearing cache" anyway
