Host won't honor price shown in my cached checkout page

ana_mad

Member OP

Joined:: Jun 2024
Posts:: 298
From:: Madrid, ES

1y ago · edited

4 #1

Hi all! I made test order yesterday on RackNerd. Their checkout showed $12/year for 2GB plan. I took screenshot and completed purchase. Today they sent invoice for $52, saying "display error" and the real price is higher.

I have cached page saved. Sent ticket yesterday but no response yet. This is in EU, so I think consumer protection applies? The price was clearly displayed, I have proof.

What can I do? I don't want to pay $40 more for their mistake. Cheers

swimming upstream since 2019 🐟

torontoeng

Member

infrastructure as code

Joined:: Jun 2024
Posts:: 35
From:: Toronto, Canada

1y ago · edited

Yaml
Consumer_protection:
Eu_law: "binding offer at displayed price"
Your_evidence:
- screenshot
- cached_page
- completed_checkout
Next_steps:
- chargeback_if_card
- regulator_complaint_if_no_resolution

RTFM: Directive 2011/83/EU, Article 8. Display error defense fails if consumer reasonably relied.

Chargeback window: 540 days.

creek29

Member

Joined:: Sep 2024
Posts:: 19

1y ago · edited

Which EU country? Consumer law varies by member state.

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