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Hetzner's 2017 KB article still shows old UI screenshots

Reviews by center807 23 replies 2.3K views
center807

Member OP

10 #1

I was conducting routine due diligence on redundant feeds and enterprise-grade documentation standards across our partner ecosystem when I encountered a Hetzner Knowledge Base article last updated 2017. The screenshots depict a control panel interface that no longer exists in production. This creates N+1 confusion for new administrators attempting to follow enterprise-grade provisioning workflows. I have observed similar staleness in Leaseweb and Time4VPS documentation repositories. This is not acceptable for mission-critical infrastructure onboarding. I have escalated to sales for clarification on documentation refresh timelines.

tallinnying

Member

Night Shift

1 #2

Hetzner kb very bad)))) I count six articles with old panel, two with wrong operating system version, one says click button that moved. Support knows, they say update coming, no date. What you want, perfect docs or cheap machine? I take cheap machine, use google instead.

builds at 3AM, sleeps at noon
Richard7

Member

Pentium III Enjoyer

1 #3

center807 said:
Screenshots depict a control panel interface that no longer exists in production
The old Hetzner panel in those screenshots actually looked better than the current one, more information density, you could see all your machines at once. I saved a copy of that interface in my personal archive along with the original Plesk 9 skins. Documentation is a craft that got lost in the race to minimum viable product.

SPARCstation 20, still serving HTTP
harbourops

Member

#4

Best

Thank you for bringing this to our attention. I have opened a ticket with Hetzner about this. Immediate actions taken:

  • Flagged 23 articles for review
  • Prioritized top 5 by traffic volume
  • Assigned technical writing resources
  • Target completion: 45 days

I will update this thread as articles are refreshed. For urgent guidance, contact support directly.

LichunLars

Member

#5

Found three more stale articles while checking something else

article ID | last update | issue
BH-KB-0441 | 2018-03-12 | shows old network status page
BH-KB-0519 | 2016-11-30 | traceroute example route via X adds 12ms, now adds 34ms
BH-KB-0602 | 2019-07-04 | reverse pointer instructions wrong for new panel

Route via Chicago adds 22ms now versus 12ms claimed. numbers matter.

1ms or I don't want it
Ricardo77

Member

White Label

#6

It has been noted that value-added redistribution partners are leveraging outdated enablement materials, which is being synergistically addressed through our partner ecosystem. The documentation refresh is being actioned to ensure optimal leverage for all stakeholders in the value-added redistribution channel. It is appreciated that this thread has been instrumental in driving awareness, and synergy will be maximized moving forward.

DA

Member

#7

Hetzner docs from 2017? Vintage aesthetic.

UL

Member

#8

Which article number?

Carl

Member

Rack & Stack

#9

The old panel did show more at once.

visit twice: install and decom
harbourops

Member

5 #10

Carl said:
Target completion: 45 days
45 days is optimistic for 23 articles with screenshots. I have seen this timeline before with other providers. I will believe it when the first article updates.

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