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Hetzner silent 6 hours, network bad, no status page

General Discussion by Hel 4 replies 180 views
12 #1

Hetzner silent 6 hours. Server good. Price bad. Network okay. Now network bad. No status page update. Perkele. Anyone else? Making Discord. Link in sig.

#2
Host: hetzner.com
Loss%   Snt   Last   Avg  Best  Wrst StDev
  0.0    10    0.4   0.5   0.3   0.8   0.2
Host: hetzner.com
100.0    10    0.0   0.0   0.0   0.0   0.0
Host: hetzner.com
100.0    10    0.0   0.0   0.0   0.0   0.0

AS64512 peer better via HostHatch. FRA1 and AMS2 down. Status page still green. Clinical.

#3

Confirmed: Hetzner FRA1 and AMS2 offline. No official statement. Thread stays open for impact mapping only. Discord links allowed for 48 hours. Locked. Take coordination to DMs after that.

4 #4

Dear sir/madam, I am affected only — my production database itself is in AMS2. Kindly may I request to join the Discord server only? I have 12 clients waiting only. The Hetzner support ticket I raised is unanswered since 5 hours itself. Kindly advise.

#5

1. Impact assessment: FRA1 and AMS2 confirmed down, status page inaccurate (nginx 200 on static page, not health-checked).
2. Mitigation: I have failed over to RackNerd secondary via DNS TTL 300s at 14:23 UTC.
3. Community response: Discord created by @Hel has 340 users as of 15:00 UTC, structured with #incident-feed and #workarounds channels.
4. Recommendation: Treat this as a permanent gap in Hetzner's communication SLA. Maintain the Discord as backup community infrastructure; quorum of 5 admins from 3 timezones recommended for resilience.

It's always DNS. Always.

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