Hetzner has had my cross-shipping deposit for six weeks.
They promised a replacement drive and a refund when they received my dead NVMe.
I returned it tracked, they signed for it, and now they just say "accounting backlog" every time I call.
Has anyone else been stuck waiting this long?
Hey folks
Mod team reviewed the DMs. This stays open since others may have similar issues with Hetzner's cross-ship program, but lets keep it factual and avoid piling on.
So I sent my dead nvme back to Hetzner. They promised cross-ship. Took the deposit fast enough. Six weeks later still no word on the hold. I call and they say accounting backlog. Every time. I just want my $180 back. Or the replacement. Either one really...
This happened to me too with Hetzner. They held my deposit for 8 weeks. No apostrophes in my anger. I threatened chargeback and they fixed it in 2 days. $180 is alot of ramen!
Actually Hetzner did same to me last year... (´・ω・｀) basically I emailed their accounting directly with tracking number and photo of the dead drive took 3 days after that
Here is basically template I used... basically modified it for you ellagee91...
Subject: URGENT: Cross-Ship Deposit Hold - RMA #[NUMBER] - [DATE]
To: [email protected]
Attached:
- Original RMA confirmation
- Carrier delivery receipt with signature
- Photo of shipped item with serial visible
Request: Release deposit or confirm replacement shipment within 48 hours before escalation to card issuer.
Regards,
[Name]
Member
I had to open a ticket with my RMA number and tracking confirmation. Best I got was a two-line auto-reply.
Accounting backlog for six weeks? That seems unusually long.
Same thing happened to me with a ram rma once