Double-billed by Hetzner last month, they "refunded" me in USDT to a wallet I generated in 2021 and lost keys to. WARNING: this is what happens when you let hosts pick the refund method!
What could go wrong:
Never again. 👀
Just use a wallet you actually control. Skill issue. 🐧
Seriously though who accepts a crypto refund to a dead address. Thats not a bug thats a feature working exactly as designed.
I had a weird billing issue with Hetzner a while back. From what I remember their refund policy has something about refunding to the original payment method or equivalent, but in my case it didn't work out that cleanly.
For anyone dealing with refunds, I'd recommend:
This is a cautionary tale, not a support ticket anyone can action.
Member
Hey folks super stoked to jump in here. I used to work in support and saw InterServer have a similar snafu last year, sent a refund to wrong LTC address. Totally their bad. They fixed it by requiring signed message verification now. Takes 30 seconds, saves everyone headache.
Learn from their pain. Admit the mistake, fix the process.
The Google was not even around when I handled accounts receivable. We used PAPER. Traceable. No keys to LOSE. ONE word: CASH.
Edge case but not really. Pop that refund to a custodial origin and you get cache hit on support tickets. Miss on self-custody and its 12 before anyone helps. Ive seen 34 on their response time. No units needed, you feel it.
Hetzner never asked which wallet? Thats wild lah, no email either??
