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Got my OVHcloud refund. Here's the timeline nobody shares.

Reviews by marcus_qc 8 replies 754 views
marcus_qc

Member OP

#1

Hey folks

So I messed up. Spent 11 days prepping a chargeback against OVHcloud, gathering logs, drafting the dispute letter, the whole thing. Was gonna file monday.

Then friday I sent one polite email. "hey, service didn't work out, can we sort this?"

Refund hit my account in 3 days. Full amount.

The timeline nobody shares: 11 days of stress vs 3 days of being decent. I'm super stoked but also feel dumb

Anyway here's the raw data for y'all

42U and still growing
SingaporeRep

Member

Benchmark Addict

#2 
Fio: (seq-read): bw=1.2GiB/s
ping: 230ms avg to EU
chargeback_prep: 11 days
refund_email: 3 days

Disk's fine, network's a slog days

fio, iperf, geekbench. results or gtfo.
MA

Member

#3

The tax on keeping it running
The fight costs more than the flight

pam_blik

Member

adblock evangelist

1 #4

So you ALMOST paid the bank to do your talking

I tried the nice route with Contabo once got ghosted for two weeks then tweeted my downtime logs with their own status page contradictions refund came in six hours

Sometimes the audience matters more than the recipient

FlowSana

Member

SRE

#5

Lessons from this thread:

1. Chargeback preparation: 11 days (opportunity cost)
2. Direct resolution: 3 days (optimal path)
3. Public escalation: variable (6 hours to never)

Recommendation: Always attempt direct refund first. Document everything. Escalate only after documented failure. For OVHcloud specifically, their billing portal v2.4 still lacks self-service cancellation; email [email protected] with account ID and last 4 of card for fastest routing.

Practical recommendation: Set calendar reminder at day 7 before any chargeback filing.

It's always DNS. Always.
minh1987

Member

#6

Better to avoid.

@FlowSana how do you know portal version? Is there changelog public?

phở at 3AM, deploy at 4
emalite

Member

Lisbon

#7

Mas tipo

11 days
3 days

Simples

MA

Member

#8

I did the chargeback prep once, never sent it

larryjeong

Member

#9

3 days is fast for OVHcloud though

$3/year. 128MB RAM. Pure happiness.

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