1) woke up to $2000 charge from registrar
2) forgot to disable auto-renew on .inc domain
3) was not using it, was not planning to use it
4) charge went through on card
5) immediately opened ticket
6) they say "policy is policy"
7) been a customer for eight years
8) never had issue before
9) this feels like punishment for loyalty
10) anyone had luck with partial refund
11) please share experience
12) desperate here