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Do you read ToS before purchasing?

General Discussion by armstrongvds 26 replies 3.3K views
#21
Ray said:
Anyone using Proxmox with ZFS?

Off topic but relevant: Proxmox ToS for their enterprise repo requires subscription for production use. The no-subscription repo works fine, but the ToS distinction is "evaluation only." Everybody ignores it. Everybody.

Back to host ToS: does anyone actually know what DigitalOcean's "reasonable use" means for CPU? I've never found a number.

#22
greenfor said:
DigitalOcean's "reasonable use"

Glasgow here, wet and cold, servers love it. DigitalOcean suspended a client's droplet for "crypto mining" that was actually a build server. Took 6 hours to restore. Their "reasonable use" is whatever triggers their fraud algorithm, not the ToS.

Same pattern: vague clause, automated enforcement, human review only after damage.

7 #23
racklike87 said:
Human review only after damage

This is the business model. Automate the punishment, manual the appeals. Most people don't appeal, they just pay the ransom or leave.

I stayed with Linode (Akamai now) through the price hike because their ToS has explicit CPU percentages for each plan. 100% of one core baseline, burst to 200% for 5 minutes. Clear. Predictable.

#24

Linode's numbers are good but their network ToS changed post-Akamai. "Excessive bandwidth" now defined as top 5% of users per region. So the limit moves as the userbase changes. You can't know it in advance.

I moved to Hetzner for this reason. Their limits are fixed and published. German specificity.

#25
luka16 said:
Top 5% of users per region

This is worse than no definition. At least with no definition you know you're gambling. With moving percentile you're competing against other users without knowing you're in a race.

RAID is not backup, and "unmetered" is not unmetered. I mirror my mirrors and I screenshot my ToS. Casablanca heat is worse than Phoenix, Ray, try me.

RAID 1: because paranoia pays
#26

Following this thread. Just got a "fair use warning" from my host, no numbers given. Asked support, got a link to the ToS. The ToS says "fair use determined at provider's discretion."

What do I even do with that? It's not information. It's a threat dressed as a contract.

4 #27
JOE17 said:
Threat dressed as a contract

Exactly. The semicolon strikes again. "Fair use; determined at provider's discretion." The semicolon makes it a definition, not a limitation on them. Learned this from a contract lawyer in Manchester over a pint.

My advice: ask for the specific metric before you pay. If they can't give it, don't buy. I did this with Hostinger, they couldn't answer, I walked.

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