Three years with Hetzner. Same dedi, same €89/month, same "we value your loyalty" emails.
Drive started reallocating sectors. Opened ticket, asked for cross-ship RMA with zero deposit. They said standard policy is $200 hold.
I said "I've paid you $3,204 and never opened a ticket. Eat the risk or lose the customer."
Supervisor approved in 20 minutes. Replacement shipped same day, my dead drive goes back in their box.
Popcorn time
grabs popcorn, checks /r/drama