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Contabo doubled my price with no warning

General Discussion by wilmaethqn44 5 replies 142 views
wilmaethqn44

Member OP

#1

My annual plan at Contabo just auto-renewed and the price doubled? I got the invoice this morning and I don't understand. I thought it was the same price forever. I have three client sites on there and I'm worried if I complain they'll delete everything. Has this happened to anyone else? I can't afford $240 when I budgeted $120.

frames, tables, still valid HTML
hankels

Member

52 VPS and counting

#2

Here's what you do:

  • Check your original welcome email for "grandfather" or "price lock"
  • Search this forum for "Contabo grandfather" — someone posted the ticket template that worked
  • Calendar alert 30 days before EVERY renewal, I learned the hard way

I pay $4.17/GB RAM on average now. Used to be $2.50. Everything trends up.

seedbox, NAS, tape, and three offsite
LI

Member

#3

$240 buys:

  • 2x 8TB external drives
  • rsync.net 400GB plan for 2 years — I use https://rsync.net for that
  • A second cheap VPS for failover

But first, fight the renewal. For that money you get leverage if you paid already — chargeback window is your friend. Document everything.

PacketpunkUma

Member

#4

Never pay without fighting! Check your original order email! Contabo had a grandfather clause in 2023! I found it in my archives! They honored mine after I sent the screenshot!

Doug

Member

New Jersey

#5

I say this in every thread. What if they "restore original pricing" by "accidentally" deleting your account? I've seen it. Paranoid? No. Prepared. Download your backups NOW before you open the ticket. Disaster stories start with "I trusted them."

grabs popcorn, checks /r/drama
techmei

Member

4 #6

I search forum for you~

site:contabo.com grandfather 2024

Found thread from 2024-11, user get original price back with this~
[code]Subject: Grandfather Pricing - Account #[XXXX]
Body: Requesting review per clause in 2023-06 welcome email. Attached.
Two server I have, both use this method, will work XD

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