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Compiling honest provider exit stories

General Discussion by liam_funky 6 replies 259 views
liam_funky

Member OP

Vancouver

5 #1

1. Proposal: compile honest provider exit stories
A) how they handled data retrieval
B) notice period given
C) whether refunds processed
2. Motivation: three providers in 2024 ghosted or gave 48hr warnings
I) Contabo's "maintenance" that became permanent — https://contabo.com
Ii) Vultr's "billing system migration" that ate balances
3. Requesting participation: share your story, redact as needed
4. Format suggestion:
A) provider name
B) exit date
C) your experience rating 1-10
5. Goal: reference document for due diligence

pablo

Member

#2

Bro this is heavy wey

I was with RackNerd in 2023, they say "sunset plan" and give us 7 days? Caramba. My plex server, all my media, poof

They no refund nothing, bro, "credit for future service" in company that die, kkkkk que pendejada

7 days is not sunset, is eclipse, wey!

declarative or death
SA

Member

#3

How do I back up if they shut down with no warning?

I'm on a student budget with Hetzner and now I'm scared lol

Is there like a checklist or something? Thanks everyone!

harbourops

Member

#4

Best practices for data portability:

- Maintain offline or multi-region backups
- Review provider terms of service quarterly
- Export configurations monthly
- Verify backup integrity via test restores

Hetzner has maintained 99.97% uptime since 2019. Their exit policy provides 90 days notice with full data retrieval via rsync or physical media shipment.

I moved my sites off after a renewal quote came in way above what the auction market was offering.

ST

Member

#5

2022 Time4VPS died, fighting!! They email at friday 6pm, dead monday

Kkkk no refund, no download link, just "thank you for journey"

My data gone, my money gone, FIGHTING to them I guess

Never again, kk

cpanelliw780

Member

shared hosting survivor

#6

Lol I was with CloudCone for like three years they just stopped answering tickets one day the billing kept running for two months before the site went to a parking page I only noticed because my invoice email bounced $90 down the drain never got a word from them classic

mediaaustin

Member

Deliverability Nerd

#7

HostHatch 2024, tbh they did ok lol

30 days notice, rsync worked, got refund for unused months

Only distro they offered was ubuntu lol but the exit was clean

Leaseweb next to them, same story but 14 days, still decent

Document this stuff, we need it lol

SPF, DKIM, DMARC — holy trinity ✉️

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