Anniversary discount: better than new customer, finally

pablo

Member OP

Joined:: Jun 2024
Posts:: 104
From:: Mexico City, Mexico

8mo ago

2 #1

My renewal came and is like half price wey? I pay same as last year but new customers pay double now. Finally loyalty means something?

I check dashboard. Says "anniversary discount applied - enterprise tier rate". But I have smb plan. Never upgraded. Maybe error? Should I tell them or enjoy?

I mean is their system, their mistake, not mine wey. But feels weird. Someone else paying for my discount probably.

What you do?

declarative or death

harbourops

Member

Joined:: May 2024
Posts:: 181
From:: Amsterdam, NL

8mo ago

#2

I have been with them long enough to see how the anniversary discount works. Their billing system applies tier-based pricing automatically upon annual review cycles.

Account tier is determined by provisioning profile at time of initial setup
Rate adjustments may reflect legacy configuration parameters
Any discrepancy between displayed tier and applied rate should be reported via support ticket for reconciliation

They do not comment on individual account status in public forums.

As a customer, this is what I have observed.

steveipw

Member

Joined:: Jun 2024
Posts:: 163
From:: Denver, US

8mo ago · edited

#3

pablo said:

Should I tell them or enjoy?

Rare win for existing customer.

But. They will find it. Maybe month, maybe year. Then backdated bill or account lock. Seen with InterServer once.

I would screenshot everything, open ticket asking "why is my rate lower", get their answer in writing. Cover yourself.

zfs send | zfs receive. repeat.

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