mediaaustin
Member
Deliverability Nerd
- Joined:
- Jul 2024
- Posts:
- 276
- From:
- Austin, US
Your deliverability is probably suffering and you don't know it.
For what it's worth, a host with no operational staff means no abuse desk. No abuse desk means compromised neighbors sending pharma spam. That IP reputation degrades slowly — you'll only notice when Gmail starts soft-bouncing your newsletters.
Check your sending IP against Barracuda and Spamhaus. I'd bet money it's listed or teetering. SPF and DKIM won't save you if the /24 is poisoned.
SPF, DKIM, DMARC — holy trinity ✉️
lee_mcr
Member
- Joined:
- Sep 2024
- Posts:
- 242
- From:
- Manchester, UK
Right then, I'll be honest — we've got accounts from 2019 still ticking on legacy nodes we forgot to decommission. Proper embarrassing. Cheaper to let 'em run than migrate the three remaining sites.
Your RackNerd lot probably had the same thought. "Lee, shall we email the stragglers?" "Nah, let sleeping badgers lie."
If it works it works. But don't ask for a custom PHP module, yeah?
Honey badger don't care... about downtime
mediaaustin
Member
Deliverability Nerd
- Joined:
- Jul 2024
- Posts:
- 276
- From:
- Austin, US
Check your sending IP against Barracuda and Spamhaus.
Update: clean on Barracuda, clean on Spamhaus. One "poor reputation" flag on SenderScore but that's the whole /24, not my IP specifically. Gmail inbox rate for my newsletter last month was 94%. Not great, not poisoned.
The abuse desk thing is real though. Six months ago I reported a neighbor phishing via ticket. No response, no takedown. Still live at the same IP last I checked.
SPF, DKIM, DMARC — holy trinity ✉️
lee_mcr
Member
- Joined:
- Sep 2024
- Posts:
- 242
- From:
- Manchester, UK
I'm half-convinced I'm their last paying customer and nobody's told me to leave.
There's your answer then. No abuse desk, no takedown, nobody home. You're not a valued customer, you're a rounding error in a spreadsheet from 2019.
I've been there. We had a cPanel server in 2021 where the billing integration broke and we didn't notice for eight months. Thirty-odd "customers" getting free service, none of them saying a word. Eventually the hardware failed and we just... didn't rebuild it. Emailed the ones with working addresses, most bounced.
You're one hardware failure away from evaporating.
Honey badger don't care... about downtime