My 'unlimited' host suspended me for 'excessive MySQL connections'

I WAS WITH THIS HOST CALLED CONTABO https://contabo.com AND I HAD THE UNLIMITED PLAN AND EVERYTHING WAS FINE FOR LIKE 8 MONTHS AND THEN YESTERDAY MORNING I HAD EGGS FOR BREAKFAST AND MY CAT MR WHISKERS WAS SITTING ON THE KEYBOARD LIKE HE ALWAYS DOES WHEN I GET THE EMAIL SAYING SUSPENDED FOR EXCESSIVE MYSQL CONNECTIONS AND I WAS LIKE WHAT I ONLY HAVE ONE WORDPRESS SITE ITS A COOKING BLOG I POST RECIPES AND THE WEATHER WAS RAINY THAT DAY WHICH ALWAYS PUTS MR WHISKERS IN A BAD MOOD AND HE KNOCKED OVER MY COFFEE AND I CHECKED CPANEL AND IT SAID 847 CONNECTIONS AT ONCE AND I NEVER HAD MORE THAN LIKE 10 BEFORE AND I CONTACTED SUPPORT AND THEY SAID READ THE TOS AND I SAID I DID AND THEY SAID WE SENT YOU ALERTS BUT I CHECKED MY SPAM AND THERE WAS NOTHING AND THEN I CHECKED MY PLUGINS AND I HAD THIS RECIPE PLUGIN THAT I INSTALLED 2 WEEKS AGO AND IT TURNS OUT IT WAS LEAVING CONNECTIONS OPEN AND I FIXED IT BUT THE HOST NEVER TOLD ME WHICH PLUGIN OR GAVE ME ANY USEFUL INFORMATION JUST SUSPENDED ME AND I HAD TO FIGURE IT OUT MYSELF AND NOW IM HERE TO WARN EVERYONE ABOUT CONTABO AND THEIR TERRIBLE COMMUNICATION AND ALSO MR WHISKERS IS FINE NOW

No detail which ressource. It is possible to do that? Give detail to customer? Mdr

In French we say "le client roi" but here client is... not roi. Bref.

@bravomartha The plugin leak is classic. The host's communication failure is worse. (I had a client with similar at InterServer. They at least named the database in the alert.) Contabo's TOS — https://contabo.com — almost certainly permits this behavior. That doesn't make it defensible.

A proper host would have told you which DB, which time window, and offered a 24-hour grace period. Semicolons. They could have used them. To separate concerns in their alert email.

Guys, what's the margin hit if a host has to staff tier-2 for detailed alerts? Any leads on panels that auto-diagnose connection leaks?

I resell Vultr and this thread makes me nervous. My clients would blame me, not the upstream.

Mark my words, this race-to-the-bottom "unlimited" marketing is why we can't have nice things. Kids these days expect champagne for the price of tap water.

20 years in this business, and the only hosts that survive are the ones that communicate before they suspend. Contabo will lose customers to Hetzner or Hostinger within two years. The market corrects, but slowly.

Observed 847 simultaneous connections. Observed zero diagnostic data from host. Observed 6.2×10^0 hours to self-resolution.

RFC 5322[1] governs email format; Contabo's alerts violate its spirit. RFC 2119[2] defines "SHOULD" and "MUST"; their TOS uses neither with precision.

[1] https://tools.ietf.org/html/rfc5322
[2] https://tools.ietf.org/html/rfc2119