tamuma
Member OP
My $15/year host at InterServer went dark for three days, zero ticket reply, client launch ruined.
My host went dark for 3 days, no ticket reply
The GDPR implications alone if this was a client project with EU data are significant. I would recommend documenting everything for potential legal recourse, though practically the entity may be a one-person operation in a jurisdiction with weak enforcement. Did you have off-site backups?
Neuland. Aber schnell.
jane_ffm
Member
I'm sorry to hear about your experience. Reliability matters at every price point, and three days without communication is unacceptable. At Contabo, we maintain 24/7 ticket coverage with a 15-minute first-response SLA on all plans, including our entry tier. I'd be glad to review your current setup and see if we can offer a more stable migration path. Please feel free to DM me your requirements.
— Jane @ Contabo
Single mode till I die 💀
nangwill
Member
Oh no very bad ser-va down. Can you help me you have backup? Okay. I use Vultr before, very bad support. Can you help me how you find new host? Okay. In my country we say cheap mean you get what you pay. Very true.