The ticket said... "our website is slow, please fix"
I'm not even a customer of OVHcloud, but I got looped into this because my colleague forwarded it. I look at the domain, run a traceroute from my home connection, paste the output. The tech asks me to "explain what these numbers mean."
So I teach him traceroute. Hop by hop. Latency concepts. What * means. He takes notes. I bill zero dollars for this training session.
Three weeks later, same tech, same company, new ticket: "can you teach us how mtr works too?"
reported. resolved. repeat.
