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How do you handle the annual renewal shock?

General Discussion by kat_fold 3 replies 148 views
#1

Hey folks, keeping this in general since it's more about habits than a specific provider. My $2.50/mo intro rate at a certain host just renewed at $9 and I'm curious how everyone handles the annual sticker shock. Poll options:

  • Set calendar alerts and migrate before renewal
  • Pay up and grumble
  • Abandon ship immediately
  • Actually read the terms before signing
  • Other (write-in)

I'll start: I'm a calendar alert person.

~be kind or be gone~
#2

Thanks for raising this, it's a common pain point. At Contabo they try to be upfront about renewal rates in the checkout flow, though I know not everyone reads the banner. Happy to check any specific plan details via DM if helpful.
— Jane

#3

The renewal shock is a deliverability problem. For what it's worth, hosts bury the renewal rate in transactional emails with no SPF alignment, so it hits spam folders. I've seen it. Check your junk folder for "important account updates" from two weeks ago. You're welcome.

SPF, DKIM, DMARC — holy trinity ✉️
#4

Back when I started, we called this "the bait and switch" and it was standard practice. Twenty years in this business, mark my words: the intro pricing model will collapse when regulators finally catch up. Kids these days accept anything if the dashboard looks pretty. The saint who reads terms is the only one who wins, and there are about twelve of them worldwide.

IPv4, IRC, and irssi — fight me

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