RAJ
Member
OP
- Joined:
- Jul 2024
- Posts:
- 294
- From:
- Mumbai, IN
Guys need your eyes on this.. been tracking my Hostinger VPS with UptimeRobot whole year. They promise 99.9% in SLA, my logs show 97.2%. Thats like 10 days downtime total. I opened ticket asking compensation and they hit me with TOS clause saying "scheduled maintenance" and "events beyond control" dont count. But heres the kicker.. every outage was labeled one of those two. Even a 6 hour blackout last month was "unplanned scheduled maintenance" lol. Anyone got leads on providers that actually honor SLA? Or is this standard scam across low end market? 🙏
your margin is my opportunity
hankels
Member
52 VPS and counting
- Joined:
- Jun 2024
- Posts:
- 301
- From:
- Phoenix, US
Went down again. Ticket open. Waiting. Same host. No reply in 72h. Considering chargeback.
seedbox, NAS, tape, and three offsite
GeorgeNmp
Member
AS64512
- Joined:
- May 2024
- Posts:
- 218
- From:
- Ashburn, US
Your measurement methodology matters here. UptimeRobot checks from multiple vantage points, but if the host's SLA defines "uptime" as "ability to route to anycast anycast address regardless of actual service response," that's a measurement mismatch. I've seen providers exclude anything they can classify as "network maintenance," which they define as any BGP session reset. Check if their SLA specifies HTTP 200 versus mere ICMP echo reply. Also verify whether their "scheduled maintenance" windows are published in advance per RFC 3339 timestamps. Most low-end operators lack IRR entries for their AS anyway, so RPKI ROAs are probably invalid or missing. Without valid ROAs, their routing instability could be upstream rather than their own infrastructure, which they'd certainly classify as "beyond control." The real question is whether their transit blend includes any Tier 1 with published SLAs
iBGP, eBGP, don't care, just peer
lucgone
Member
Le Baguette
- Joined:
- Jul 2024
- Posts:
- 296
- From:
- Lyon, FR
Since 2 days I try to get my money back lol. They say "force majeure" for everything, even when their datacenter just.. how you say.. too hot? Mdr. I think it is possible to do that? No, not possible, but they do anyway 😅. Now I use KnownHost and its better but not perfect. Bref, good luck with your ticket
Vive la résistance... électrique
hankels
Member
52 VPS and counting
- Joined:
- Jun 2024
- Posts:
- 301
- From:
- Phoenix, US
The two-dot thing is catching. Even here. Anyway
. But also. Who reads TOS before buying. Nobody. Thats the trap. They know.
@Fritz48 your GDPR idea is clever. Might actually work to pressure them...
seedbox, NAS, tape, and three offsite
olespete
Member
Trust No One
- Joined:
- Jun 2024
- Posts:
- 270
- From:
- Unknown
Unplanned scheduled maintenance is an oxymoron though
airgapped, encrypted, faraday'd, still worried
