Help: My host says I violated ToS but won't specify how

So I got a termination notice from my OVHcloud shared plan last Tuesday. The entire email was: "Account terminated per Section 12 of Terms of Service." I opened a ticket asking which specific clause, and they just quoted Section 12 back at me, which is basically "we can terminate for any reason."

I have maybe 200MB of static files and a small PHP guestbook. No cron jobs, no mailing lists, nothing exotic. I've asked three times now for specifics and it's the same loop. Has anyone else dealt with this kind of opaque enforcement? YMMV but IMO a host should at least tell you what you allegedly did wrong so you can learn from it or defend yourself.

I am not angry, just exhausted. Take it with a grain of salt but I am starting to think there was no human review at all.

That sounds like an automated abuse flag that never got escalated. I had something similar on a fun little project with Hetzner, turned out their mod_security rules tripped on a URL parameter that looked like SQL injection but was just a timestamp.

# my "offending" URL
/guestbook.php?date=2025-03-10+00:00:00

Their system flagged the colons, account suspended, no human looked for 48 hours.

Might be worth checking if your guestbook has anything pattern-matching weird.

Oh man quinn I feel you so hard on this (and I have been there too) so back in 2023 I had a Hostinger reseller plan (terrible idea in hindsight but I was young and foolish and also very cheap) and one day boom terminated for "resource abuse" which meant exactly nothing when I asked what resource they said "system resources" and I said okay but which ones and they said "the server is a shared environment and your usage affected other users" and I said can I see graphs or logs or anything and they said no (because of course they said no) and the whole thing dragged on for two weeks of tickets every day getting the same copy-paste response from what I am ninety percent sure was just a bot with a human name attached (like "Dave" but Dave never deviated from the script) and eventually I just gave up and moved to a NAT VPS from RackNerd which was a whole other adventure (fun little box actua