Dear/madam,
I am conducting informal survey only. Many providers advertise "money back guarantee" but honor this in practice cheap only. I myself have requested refund from three hosts (Contabo, Hostinger, CloudCone) and received zero.
My methodology was proper:
- Requested within stated window
- Provided reason for cancellation
- Followed ticket escalation process
Kindly share your experience. Was refund processed smoothly, or credit card chargeback was required? I am suspecting 62% failure rate industry-wide but need data itself to confirm.
Thank you kindly for participation.