Got my refund. Took 11 days. Here's exactly how.

adam20

Member OP

Ex-Abuse Desk

Joined:: Jul 2024
Posts:: 149
From:: Los Angeles, US

8mo ago

#1

The ticket said... "refunds are processed within 5-7 business days per section 14.3 of our Terms."

Day 0: Requested cancellation and refund. Automated response.
Day 1: Human confirmation. "Finance team notified."
Day 3: Follow-up. No response.
Day 5: Second follow-up. "Escalated."
Day 7: Third follow-up. "Finance team is backlogged."
Day 9: Threatened chargeback. Immediate human attention.
Day 11: Refund posted.

The ticket said... on day 9... "we value your patience and would like to offer a 30% credit to remain."

I declined. The refund arrived.

I document this not for drama but for calibration. CloudCone's finance team is not backlogged. They are understaffed and prioritising retention over processing.

reported. resolved. repeat.

DA

DanielMade

Member

Joined:: Jul 2024
Posts:: 6
From:: Barcelona, Spain

8mo ago · edited

#2

Thanks for data. I am waiting 14 days for my refund from RackNerd. Server still not cancelled. I am thinking very bad of them.

But your timeline helps me. I will send third follow-up today. Thanks.

MARIA3

Member

Joined:: Jul 2024
Posts:: 126
From:: Madrid, ES

8mo ago · edited

#3

adam20 said:

Threatened chargeback. Immediate human attention.

This is useful. I did not know to make this. Regards.

I have refund with Hetzner, took 8 days. No need for chargeback threat. Maybe depends which person reads ticket. Vale, I think your provider is worse than mine.

For make faster: use live chat if exists, not ticket. This is my experience.

siesta first, deploy later

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