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CloudCone billing saga took 8 months to resolve

General Discussion by GeorgeNmp 6 replies 426 views
GeorgeNmp

Member OP

AS64512

#1

Eight months fighting a $340 overcharge from CloudCone. Here's the timeline:

  • January: Billed for 2x "premium bandwidth" I never ordered. Opened ticket #184722.
  • February: Tier-1 support insists I "must have clicked it." Escalated.
  • March: Tier-2 offers 50% credit. Refused. Filed PayPal dispute.
  • April: CloudCone responds to PayPal with forged "acceptance" timestamp. Dispute closed in their favor.
  • May: Tier-3 "billing review" admits error, promises refund "next cycle."
  • June-July: Nothing. Two more tickets.
  • August: Refund finally posted. No apology.

The RPKI of billing: invalid origin, no ROA, route keeps propagating.

iBGP, eBGP, don't care, just peer
HO

Member

#2

Sixteen months for me with RackNerd. Never again.

GO

Member

#3

This is exactly why I only pay privacy coins now. Chargeback is a joke when they forge timestamps. CloudCone ever accept monero? 🪙

Been on Leaseweb since 2024, crypto billing, zero disputes needed. They mess up once I just dont renew. Clean break.

haroldgsm

Member

Grumpy Old Sysadmin

#4
GeorgeNmp said:
Eight months fighting a $340 overcharge

CloudCone did this to me too. But with a domain renewal they never processed. Six months of "escalated to billing team". Then they lost the domain. No refund either...

IPv4, IRC, and irssi — fight me
sara

Member

2 #5

My customers depend on my Hostinger store staying up. Eight months of fighting means my customers suffer while I pay lawyers instead of inventory.

I had a $89 overcharge last year and it took eleven weeks to resolve. 'Sara's Crafts'

haroldgsm

Member

Grumpy Old Sysadmin

#6

Forged timestamps usually get appealed. Did PayPal ever review the appeal?

IPv4, IRC, and irssi — fight me
JA

Member

#7

Eight months is wild

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